Warranty Policy

For Products marked with 5 Year or 25 Year Quality Guaranty or for purchases made September 1, 2005 or thereafter, the following shall apply:

Quality Guaranty Policy:
Case Logic is dedicated to providing quality products. Every product is quality tested and is guaranteed for the term reflected on its packaging against defects in materials and workmanship if the original owner owns the product. Our quality guaranty applies only when products have been put to the use intended by Case Logic and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. If a returned defective product is no longer available, we will replace it with a similar product or one of equal value.

To receive a replacement product, please call Case Logic Customer Service at 1-800-925-8111 (Monday - Friday: 7am - 5pm MDT (excluding holidays)).
*Canadian Customers call 1-800-303-0287
*Non-U.S. please customers refer to Global Contacts page

Guaranty Durations by product type:

25 Year Quality Guaranty*

• All media products (except leather products and media storage racks)
• All computer cases (except wheeled products and computer accessories)
• All automotive products (except rooftop products)
• All photo/video products

5 Year Quality Guaranty*

• All wheeled products (including laptop cases and luggage)
• All computer accessory products
• All leather products
• All rooftop products
• All home organization products
  • All garage products
  • All garden products
  • All music storage racks

2 Year Quality Guaranty*

• Neoprene universal cases for portable electronics
• Backpacks (United States market)
• Cosmetic bags
• Some models of soft travel cases
• Work/function/lifestyle totes
• Women’s wallets
• Children’s camera cases
• Men’s products
  • All Toiletries cases
  • All products marketed specifically for men
  • All functional wallets

* Please refer to original packaging for Case Logic's Quality Guaranty duration or call Case Logic Customer Service to verify the correct duration of a guaranty. For any products not listed above, contact Case Logic for Guaranty term confirmation.